PRIVACY POLICY

Last modified: 21/07/23

Welcome to Break Free Physiotherapy and Wellness’ (“Company”, “we” or “us) Privacy Policy. We respect your privacy and are committed to protecting your personal data. This privacy policy provides information on how we maintain your personal data when you visit https://www.breakfreephysiotherapy.ca (“Website).

THE DATA WE COLLECT

The collection of personal information by us will be limited to that which is necessary for the purposes identified in this Policy. At all times, we will collect personal information by fair and lawful means.

We may collect the following categories of personal information about you:

  • Identity and contact data which may include your name, date of birth, home address, email address, and phone number. We may collect this information if you contact us via our contact form with an inquiry or if you apply for a position with us. We generally collect this information directly from you but in certain cases we may receive it from third parties.

  • Technical data including internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access this Website.

  • Usage data including information about how you use our Website.

  • Marketing and Communications Data including your preferences on receiving marketing information from us.

HOW IS YOUR PERSONAL DATA COLLECTED?

The methods we use to collect data from and about you include:

  • Direct interactions - you providing us your identity and contact information by filling out forms or by corresponding with us by phone or email. This includes data you provide when giving us feedback, contacting us directly, entering a competition or promotion, and requesting marketing to be sent to you.

  • Automated technologies that automatically collect technical data when you visit our website. This is completed through Google Analytics that allows us to measure how users interact with the Website.

HOW WE USE YOUR PERSONAL DATA

We use your personal information for the purposes communicated to you at the time of collection or in your agreement(s) with us. The most common instances are:

  • Respond to any inquiries you may have;

  • Verify your identity and to authenticate you when you contact us;

  • Meet regulatory and legal requirements;

We will get your consent before sending third party direct marketing communications with you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

USING YOUR PERSONAL DATA

There are several ways in which we may use your personal data where we are legally allowed to do so. The following are purposes for which we may use your data:

  • Registering you as a new client;

  • Managing our relationship with you which may include notifying you of changes to our Privacy Policy, asking you to leave a review, identity and contact information, and marketing purposes;

  • Necessary to comply with a legal obligation or for our legitimate interests (i.e. studying how people use our services);

  • Enabling you to partake in a prize draw, or complete a survey;

  • To administer and protect our business and this website;

  • To use data analytics to improve our website and client experience;

  • Third-party marketing. Please note that we will get your opt-in consent before we share your personal data with any third party and you can opt-out at any time by contact us at 519-850-3733 or by email at admin@breakfreephysiotherapy.ca.

PROTECTING YOUR PERSONAL INFORMATION

Keeping your personal information confidential and secure is a priority for us. In order to ensure protection of your personal information, we have developed security procedures to protect your personal information against loss, theft, unauthorized disclosure, copying and unauthorized use or modification, including:

  • Limiting the collection, use and disclosure of personal information to that reasonably required to carry on our business;

  • Procedures set in place to deal with any suspected personal data breach and we will notify you of any breach where we are legally required to do so;

  • Protecting the confidential nature of personal information when dealing with other organizations and requiring them to meet the same standard as we do in handling personal information.

HOW YOU CAN ACCESS YOUR PERSONAL INFORMATION

You have the right to request what personal information we have about you in our possession, how it was collected and how it is used. You may also have the right to request that your personal information be deleted, in certain circumstances. If you would like to make a request, please contact us at 519-850-3733 or by email at admin@breakfreephysiotherapy.ca.

DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information with the following parties for the purposes outlined above:

  • External third parties.

  • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. If a change happens to our business, then the new owners may use your personal data as outlined in this privacy policy.

THIRD-PARTY LINKS

The Website may include links to third-party websites, plug-ins and applications which may collect or share your personal information. We do not control these third-party websites and are not responsible for their privacy policies. You can review their privacy policy on their website.

COOKIES

This Website utilizes industry standard analytics packages which gather limited information on visitors to our Website automatically and stores this anonymous information in server log files. This may include IP address, browser type, referring pages, operating system, and date/time stamps. This information is used only for site administration and website analysis for usage and trends. Cookies are very small text files that are stored on personal computers for reference purposes and the data is anonymous.